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Shipping
Quarterflash charges A$10 for orders under A$99 in Australia and free for over A$99. We want you to have our product fast, so we predominantly ship Registered Post or Express Post through Australia Post. We default to Registered Post as this has to be signed for and so has limited risk for you. We are happy to send Express Post upon request (please just ask for it in the comments box) but be aware the driver may drop this on your doorstep, so Express Post is AT YOUR OWN RISK. Of course if you ship to a work address this is not a problem. Express Post provides overnight service to most capitals and many regional centres. This service generally provides 2 day service to other locations. Those of you who work in very remote locations are aware it may take longer.
We ship Monday to Friday. We are happy to use your choice of shipper at your expense.
International orders are welcome, we suggest you email to discuss the shipping options.
Returns
We understand that buying an item from the web is difficult, so we offer a simple solution. If you purchase a product and when it arrives it is not as you expect, send it back within 24 hours for a refund. We suggest for the protection of all parties that a trackable method is used, Australia Post have a number of inexpensive confirmed methods.
If there is a problem or fault with an item you purchase from us, call or email as your first response and we will work to correct the problem. We normally A) Establish what the problem is B) resolve remotely (eg put battery in the correct way) or send spare parts to suit. C) Replace the whole unit in the case of a defective unit.
All products sold have at least a 12 month warranty (Wolf Eyes Tactical Torches have a 5 year body warranty).
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