Shipping & Returns
Wolfeyes.com.au charges A$10 for orders under A$99 in Australia and free for over A$99. We want you to have our product fast, so we predominantly ship Registered Post or Fastway Couriers . We also ship Express Post at extra cost. We default to Registered Post or Fastway as this has to be signed for and so has limited risk for you. We are happy to send Express Post upon request, but be aware the driver may drop this on your doorstep, so Express Post is AT YOUR OWN RISK. We suggest only getting Express Post sent to a business address or a fully manned address, such as a Police Station. Express Post provides overnight service to most capitals and many regional centres (excluding WA - for some reason Australia Post always takes longer to WA). This service generally provides 2 day service to other locations. Those of you who work in very remote locations are aware it may take longer.
We ship Monday to Friday. If your order is in before 10.00 for Fastway and 11.30 for Australia Post it usually ships the same day. We are happy to use your choice of shipper at your expense.
International orders are welcome, we suggest you email to discuss the shipping options.
We understand that buying an item from the web is difficult, so we offer a simple solution. If you purchase a product and when it arrives it is not as you expect, send it back within 24 hours for a refund. We strongly suggest for the protection of all parties that a trackable method is used, Australia Post have a number of inexpensive confirmed methods.
If there is a problem or fault with an item you purchase from us, call or email as your first response and we will work to correct the problem. We normally A) Establish what the problem is B) Resolve remotely (eg put battery in the correct way) or send spare parts to suit. C) Replace the whole unit in the case of a defective unit.
All products sold have at least a 12 month warranty (Wolf Eyes Tactical Torches have a 5 year body warranty).